Cookie Policy | Ovation OS™

Ovation Entertainment Solutions, LLC ("Company," "we," "us," or "our") operates Ovation OS, a software-as-a-service platform for event production and equipment rental management. This Cookie Policy explains how we use cookies and similar technologies on our marketing website at ovation-os.com, our application at ovationpms.com, and our related services (collectively, the "Services").

Cookies are small text files that a website stores on your device when you visit. Similar technologies include browser local storage, which lets an application save information directly in your browser. These technologies allow the Services to keep you signed in, remember your preferences, and operate reliably.

We use only first-party cookies and similar technologies that are necessary to operate, secure, and improve the Services. We do not use third-party advertising networks, cross-site behavioral tracking, or advertising cookies, and we do not sell your personal information.

1. Categories of Cookies and Technologies We Use

We use the following categories of cookies and similar technologies:

1.1 Essential and Authentication Cookies

Keep you signed in and maintain the security of your account through session and authentication cookies.
Protect against unauthorized access and maintain the integrity of your session.
The Services will not function without these cookies, so they cannot be disabled while you use the Services.

1.2 Cross-Domain Authentication Cookies

Keep you and your users signed in as you move between our own domains and any custom or client-portal domains a customer configures (for example, a client portal at portal.yourcompany.com).
To support this, we set authentication cookies on those domains.
These cookies are used solely to maintain your session, not for advertising.

1.3 Functional and Preference Cookies

Remember the active workspace and organization you are working in.
Remember interface preferences such as your selected theme.
Remember your last sign-in method to streamline future sign-ins.

1.4 Error Monitoring and Session Diagnostics

Our error-monitoring provider (Sentry) may set technologies that capture diagnostic information, including IP addresses, to help us identify and fix problems.
Sentry may record a sample of application sessions so that we can diagnose errors.
Input fields are masked, although other on-screen content may be recorded.

1.5 Local Storage

We store items such as a user identifier and email address in your browser's local storage to support authentication and a smoother experience.
We store interface preferences in local storage so the application remembers how you like to work.

2. Managing Cookies

You can manage or block cookies through your browser settings. Most browsers allow you to:

View the cookies that are stored and delete them individually or all at once.
Block cookies from being set, either entirely or for specific sites.
Receive a warning before a cookie is stored.

Please note that blocking essential or authentication cookies may prevent you from signing in to or using the Services. The procedure for managing cookies varies by browser; consult your browser's help documentation for specific instructions.

3. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal that you can enable to express a preference not to be tracked across websites. Because we do not track users across unaffiliated sites for advertising or behavioral profiling, we do not respond to DNT signals differently. Our use of cookies and similar technologies is limited to operating, securing, and improving the Services, as described in this policy.

4. Relationship to Our Privacy Policy

This Cookie Policy describes our use of cookies and similar technologies. For more information about how we collect, use, disclose, and protect personal information more broadly, please review our Privacy Policy.

5. Changes to This Policy

We may update this Cookie Policy from time to time. If we make material changes, we will notify you by:

Posting a notice on our website
Sending an email to account holders
Displaying an in-app notification

Your continued use of our Services after the effective date of changes constitutes acceptance of the updated Cookie Policy.

6. Contact Us

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, please contact us:

Ovation Entertainment Solutions, LLC

Email: privacy@ovation-os.com

Website: https://ovation-os.com

Application: ovationpms.com

For data-protection inquiries, you may also contact our Data Protection Officer at dpo@ovation-os.com.

We will respond to your request within 30 days, or sooner as required by applicable law.